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The SCORE framework

Find the opportunity.
Make it work.

There’s work you want to improve and more you want your business to do. SCORE helps you choose where AI and automation can help, put a useful solution to work, and decide what deserves to grow.

Use these questions with your team. Start with the work you know.

Start with Surface
A useful change starts here.
Choose an opening worth exploring.

Surface

Find the opening.

Look at the work that gets in your way and the things you wish your business could offer. Choose an opportunity worth investigating before choosing a tool.

Talk it through

1 of 5

Where are we chasing information, repeating steps, or correcting the same mistakes?

You’re ready to move on when…

  • Opportunity chosen
  • Current work mapped
  • Baseline recorded
Connect the pieces. Put a small version to work.

Create

Make it real.

Sketch a better way of working, then put the smallest useful version into use. Start with what your existing tools can do. Give people, automation, and AI clear jobs.

Talk it through

1 of 5

What starts the work, what information does it need, and what should happen next?

You’re ready to move on when…

  • Pilot in use
  • Owner & roles clear
  • Fallback & review set
Find the sticking point. Try a better route.

Optimize

Cut the drag.

Watch what happens when people use the pilot in their everyday work. Their questions, corrections, and workarounds show you what needs attention.

Talk it through

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Where do people hesitate, repeat a step, or work around the system?

You’re ready to move on when…

  • Fixes tested
  • Usable by the team
  • Limits recorded
Pause here. Check whether the change is worthwhile.

Review

Prove the payoff.

Compare the result with your starting point. Count the whole effort, including the time people spend checking, correcting, and keeping it running. A pilot earns its place through use.

Talk it through

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What changed compared with how we worked before?

You’re ready to move on when…

  • Results compared
  • Full effort counted
  • Decision made
A working solution opens up the next possibilities.

Expand

Map what’s next.

Use what you’ve learned to look for related opportunities. Grow the solution where the evidence supports it. Keeping a useful system at its current size is a valid decision.

Talk it through

1 of 5

Where else would this capability be useful?

You’re ready to move on when…

  • Next move chosen
  • Conditions clear
  • Expand or hold
Take the next opportunity to Surface

Your next move

Have an opportunity
in mind?

Tell us what you want to improve or make possible. We’ll talk through the opportunity and a practical next step.

Start a conversation