Terms of Service

Last Updated: June 27, 2026

Welcome to The Kingside Group. By opting into our services, including our SMS and Facebook Messenger communications, you agree to the following terms and conditions.

1. Program Description

The Kingside Group offers various messaging services via SMS (Twilio) and Facebook Messenger (Meta). These messages may include:

• Responses to your specific inquiries or support requests.
• Transactional updates (e.g., appointment confirmations, order status).
• Occasional informational updates regarding the services you have requested.

2. SMS Messaging (Twilio)

• User Consent: By providing your phone number and opting in, you agree to receive automated and non-automated text messages from us.
• Message Frequency: Message frequency varies based on your interactions with us and the specific use case of your request.
• Costs: Message and data rates may apply from your mobile carrier. The Kingside Group does not charge users for receiving or sending messages, but your carrier's standard rates for SMS/MMS still apply.
• Opt-Out: You can cancel the SMS service at any time. Just text "STOP" to our number. We will send you a one-time confirmation message. After this, you will no longer receive SMS messages from us.
• Support: For help, text "HELP" to our number or email us at hello@kingsidegroup.com.

3. Meta / Facebook Messenger

When communicating with us via Meta platforms, you agree to comply with Meta's Community Standards. We will use your interaction data solely to fulfill your requests as outlined in our Privacy Policy.

4. User Responsibilities

You represent that you are the owner or authorized user of the mobile device/social media account used to subscribe to the service. You are responsible for notifying us if you change your phone number.

5. Limitation of Liability

Neither The Kingside Group nor the mobile carriers (e.g., AT&T, T-Mobile, Verizon) are liable for delayed or undelivered messages. Messaging is provided on an "as-is" basis.

6. Termination

We reserve the right to terminate your access to our messaging services at any time for any reason, including violation of these terms.

7. Client Notification SMS Program (Operated for Business Clients)

In addition to the consumer messaging above, Kingside Group LLC, doing business as Kingside, operates internal text-message notification services on behalf of its business clients. The following terms govern that program.

• Program Description: When Kingside Group operates AI agents, automations, or notification workflows for a business client, that client's authorized personnel receive text notifications tied to the work. These may include secure account sign-in and verification links (including time-sensitive links to connect a third-party service, which typically expire within a short window such as 10 minutes), account setup and onboarding steps, service and deployment status updates, new lead and appointment alerts, reminders to complete a pending action, and notices about changes to account settings or access. Messages identify Kingside Group as the operator and, where relevant, the client the message relates to, and include a secure link to act where appropriate.
• Consent: Recipients are the owners, staff, and authorized personnel of Kingside Group's business clients. They are enrolled after providing their mobile number directly to the client or to Kingside Group and agreeing, in a signed service proposal or equivalent written agreement, to receive notifications related to account, client, and project-related activity. This is an internal business program; there is no public, website, or keyword opt-in.
• Message Frequency: Message frequency varies based on account activity and inbound volume, typically a few messages per day per recipient.
• Cost: Message and data rates may apply, depending on your mobile carrier and plan. Kingside Group does not charge recipients for these messages.
• Opting Out: You can cancel the SMS service at any time by replying STOP to any message. After you send STOP, we will send a one-time confirmation message and no further messages will be sent. To rejoin, reply START.
• Help: For help or more information, reply HELP to any message, or contact us at hello@kingsidegroup.com.
• Carriers: Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your mobile carrier and is not guaranteed.
• Privacy: Mobile information is handled in accordance with our Privacy Policy. No mobile information is shared with third parties or affiliates for marketing or promotional purposes.

8. Changes to Terms

We may update these terms from time to time. Your continued use of our messaging services after any changes signifies your acceptance of the new terms.